Portfolio
Customer Success Specialist for a healthcare-telecommunications SaaS company
- Managed discovery, implementation, training, and technical support for over 80 hospitals and EMS agencies, leading all to go live successfully with web and mobile application software within one year
- Built and configured 100% of clients’ production application instances on time or ahead of implementation schedule, creating setup and support case documentation in HubSpot
- Trained doctors and industry leaders remotely and on-site as admins and users through presentational, verbal, and written communication, resulting in all customers’ readiness to go-live on the network
- Independently created and developed new client implementation process. Presented process to CS director, who adopted it as the team standard, simplifying scaling efforts and contributing to crossing into profitability
- Resolved and documented 100% of on-call Tier 1 support tickets per time structure and in compliance with SLA, HIPAA, and SOC 2, escalating higher tickets to development team
- Analyzed data quality on 600+ CRM objects daily, earning highest quality data metrics of the CS team
Grizzhoot
Development Intern for indie game studio
- Worked with lead designer to identify and troubleshoot software bugs and technical issues
- Pair programming with founder to develop a game in C#
- Organized raw data into Excel to improve data management and work efficiency, leading to project’s completion ahead of schedule
frENDr
Mobile-First web app allowing users to record the results of games won against friends
- N-tier structure MVC using ASP.NET Core 7, Entity Framework 7, Docker, and SQL
- Deployed to Azure
- User authentication
- Full CRUD for 4 tables
- An ongoing, personal project, initially built for my final assignment with Eleven Fifty Academy
Skills & Tools
References
Joel Bergman
Founder and Lead Developer at Grizzhoot
"Adam is an incredibly hard worker as well as a ridiculously fast learner. I've known Adam since both of us were 10 years old, and in the entire time I've know him, he's been one of the kindest, funniest, best people I've ever known. He decided to change careers and learn computer programming, and he picked it up super fast. He did some intern work for me on a few game design and development projects, and he was always learning new skills and offering to help in any way possible. You will be truly blessed to have Adam on your team."
Thomas Fraley
Senior Software Engineer at Liberty Mutual Insurance
"I am honored to recommend Adam Lair for any software development job. I've known Adam for nearly two decades, and over the past year I have been cheering and mentoring as he makes the switch to tech from his former career in ministry.
Adam has done extremely well at his “boot camp” at Eleven Fifty academy, not only in his final outcomes of his projects, but how he achieved them. He is an excellent problem solver, and his years of counseling and mentoring make him an ideal collaborator on high-functioning teams.
Adam’s enthusiasm and intellect are valuable assets. I am blessed to know him, and I’m sure he will make a fantastic addition to any software team."
Khadir Williams
Software Engineer at Spiff Inc.
"I've had the pleasure of working with Adam as a third-party mentor. Over this time, I've had the chance to see Adam's hard-work, resiliency and learning capacity first hand. Software development is not an easy thing to learn, especially when starting from a place of little context, but Adam has taken that challenge head on.
Adam has exceptional work ethic and attention to detail. Not settling for satisfactory, he spends extra time making sure his work goes above and beyond what is required. He demonstrated this by consistently asking me if I would be willing to coach him through extra credit portions of his coding assignments, expressing a desire to be able to understand how to solve all the problems presented. This mentality certainly paid dividends as Adam progressed from writing simple mathematics expressions in a C# console application, to designing and implementing his own full-stack web application in ASP.NET in just six months.
Adam has been a joy to mentor and any team he joins will get a friendly, hard-working, and fun-loving person who will do everything he can to add value to and support his teammates."
Michael Auer
Senior UX Designer at Certain Affinity
"I have been working with Adam in a mentorship capacity for the past several months. He is a genuinely curious person who asks well-articulated questions in an unassertive manner. In our time together, I have observed several instances of his willingness to tackle problems on his own before asking for assistance. In many such cases, he has demonstrated a knack for getting to grips with programming concepts on his own through self-study and application."
Another trait about Adam that anyone will notice upon meeting him is his tendency to over-deliver. This is sometimes because he is particularly interested in exploring a new concept, or simply because he wants to use the task at hand to further develop competencies.
I am confident that Adam’s humble demeanor, determination to solve problems independently, and tendency to exceed expectations would make him a great fit within any software engineering organization."
Nelson Fant IV
Eleven Fifty Academy Partner & Classmate
"Adam is an amazing partner who not only takes initiative when needed but also knows when he is unsure of something and does not cut corners to find an answer. Adam is an amazing teammate who will bring positive energy and a level of professionalism that will be an asset to anyone who is fortunate enough to work with him."
J.B. Hixson, Ph.D.
President of Not By Works Ministries
"I am pleased to recommend Adam Lair. I have known Adam for about five years, and it has been my privilege to serve with him in multiple contexts. When I became the President of Cornerstone Bible Institute a few years ago, Adam was the first person I invited to join our faculty. I have witnessed and admire his strong work ethic, gifted teaching ability, and excellent relational skills with both students and coworkers.
Adam’s giftedness and exceptional leadership qualities have captured my heart. He is a man of exceptional moral character and gives evidence of a strong, vibrant Christian faith. As long as I have known him, he has been steadfast in his devotion to the Christian principles of honesty, integrity, and irreproachable moral conduct. I deeply admire his conviction in these areas. He is a loving and committed husband and father who is faithfully raising his children in the nurture and admonition of the Lord.
Over and above his fine character, though, Adam is simply one of a kind. His gentle, humble demeanor makes him a joy to be around. He is approachable and admired by all who know him. He is intelligent, caring, and an excellent communicator.
In more than thirty years of formal business and ministry experience, I have met many fine, upstanding, moral men and women, and I can think of no one whom I would commend more highly than Adam Lair.
If I can be of further assistance, please feel free to contact me via phone or email."
About
I am a customer-oriented software professional, and I enjoy new challenges that advance my skills.
I have 20 years of experience instructing and training people of diverse ages, nationalities, cultures, and disabilitites through verbal, written, and visual communication in both ministerial and private-sector roles. I have 2 years of experience developing and troubleshooting software and hardware. I am excited for work that unites my love of technology with my love of serving people.